Knowledge & Runbook Lead

Essential Job Functions: Runbook Documentation Create and maintain runbooks for operational processes and service workflows Document troubleshooting procedures and operational tasks Operational Knowledge Capture Work with technical teams to gather information about operational practices Translate technical input into clear and usable documentation Knowledge Base Updates Maintain and update knowledge base articles and operational documentation Ensure documentation reflects current service configurations and procedures Documentation Organization Ensure documentation follows established templates and standards Assist in organizing documentation within knowledge management platforms Continuous Improvement Support ongoing updates to runbooks as services and operational procedures evolve What Qualifies You Bachelors degree in information technology, Computer Science, or related field (or equivalent experience) 3 to 5 years of experience in IT operations, technical documentation, or support e...