L1 Desktop Support

Title: L1 Desktop Support Engineer

Experience: 1 Year

Budget: 3lpa

Location: Hyderabad

Employment Type: Full-Time

Key Responsibilitie

• sProvide first-level technical support for desktops, laptops, printers, and peripheral devices
• .Install, configure, and troubleshoot Windows operating systems and standard business applications
• .Respond to user incidents and service requests through ticketing systems, phone, email, or in-person support
• .Diagnose and resolve hardware, software, network, and connectivity issues
• .Perform user account management activities such as password resets and access requests
• .Configure and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive
• .Install and update software, patches, and antivirus solutions
• .Support printers, scanners, and other IT equipment
• .Escalate unresolved i...