Job Description
Job Description
Key Responsibilities:
Network Troubleshooting & Support
- Troubleshoot and resolve IP services, routing, switching, firewall, wireless, and FTTx issues escalated from the NOC and Technical Support teams.
- Diagnose connectivity issues affecting LAN/WAN, wireless, SD-WAN, and SASE environments, applying structured troubleshooting methodologies.
- Engage vendor support (TAC cases, conference calls) and drive issues to resolution within SLA targets, including coordinating with L3 engineers where required.
- Monitor network alerts, perform system diagnosis, and take corrective action proactively before customer impact.
- Provide hardware and software break‑fix support for business‑critical systems across retail, hospitality, healthcare, government, and financial sector customers.
- Troubleshoot issues reported by managed‑service agents and deliver tech refresh projects for enterprise and g...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application