Job Description
Job Description
This is a remote position.
Roles and Responsibilities
- Remotely support client IT infrastructure including Microsoft 365 Emails, Microsoft Teams, SharePoint Online, OneDrive, manage and maintain on premise or cloud domain controllers, file and application servers, antivirus/security, firewalls, local wired/wireless networks, server/data backups and recovery.
- Document client IT infrastructure accurately.
- Suggest upgrades to latest technologies to help clients modernise, scale and grow.
- Fluent in English – verbal and email communication.
- Work from home and resolve client IT issues remotely as per agreed SLA.
- Proactive, quick learner, open to learning new IT skills.
- Receive upskilling training from Burhani.
Requirements
Technical Experience
- Desktop Support: Windows 8 to Windows 11, Apple Mac OS X latest versions (Must Have)
- ...
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