L2 Support Engineer

We are looking for a sharp, detail-orientedL2 Support Engineerto join our technical operations team.
In this role, you will bridge the gap between initial customer outreach and deep-level engineering.
You won't just be following a script; you'll be digging into the why behind system behaviors, querying databases, and reading source code to resolve complex technical hurdles.Key ResponsibilitiesProactive Monitoring & Incident Response:Actively monitor system health and respond to automated alerts to ensure high availability and minimal downtime.Advanced Troubleshooting:Go beyond basic fixes by utilizingLinuxcommand-line tools to investigate server-side logs and system performance.Data Analysis & Reporting:Write and execute complexSQL queriesto extract business reports and investigate data discrepancies by understanding intricate table relationships.Code-Level Debugging:Analyze and interpret application source code (primarilyJavaandPython) to identify bugs, trace execution flow...