Job Description
About the job L3 Application Support Lead (ITIL, Banking) Responsibilities
- Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
- Man offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data‑related issues
- Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high‑severity incidents
- Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
- Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
- Prepares...
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