L3 Technical Support Lead

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

L3 Technical Support Lead

What Part Will You Play

• Act as the final escalation point for complex technical issues that cannot be resolved by L1/L2 teams.
• Analyze logs code-level behavior and infrastructure to diagnose and resolve issues in loyalty program systems and mobile/web apps.
• Perform thorough root cause analysis and provide detailed reports to stakeholders. ...