Lab RBS Supervisor

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

PRIMARY RESPONSIBILITIES:

• Troubleshoots and corrects daily disruptions to productivity.
• Ensures that the RBS provides a high level of service to the Affiliate operations based on the Statement of Work
• Manages the staff operations and administration for the RBS program, including optimizing shift schedules, according to Affiliate needs.
• Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
• Main RBS point of contact for Affiliates regarding all operational issues.

SPECIFIC RESPONSIBILITIES:

• A...