Job Description
Job Description
As a Lead Agent – Ocean Export, you will support the Supervisor and Manager in running daily operations, ensuring the smooth and timely movement of freight while delivering excellent customer service.
You will also play a key role in guiding the team, driving efficiency, and maintaining strong relationships with customers.
Operations
- Ensure smooth and timely processing of ocean export shipments
- Prepare and verify export documentation
- Manage accurate data entry, billing, and job costing
- Coordinate shipments with customers and meet service expectations
- Monitor shipments to ensure customer satisfaction
- Follow customer SOPs and company procedures
- Identify opportunities to improve processes and efficiency
Team & Performance
- Support workload distribution within the team
- Monitor workboards and ensure KPIs are met
- Guide ...
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