Job Description

Lead Associate - Transactional Quality (Quezon City) Full-time 
Responsibilities Complete Daily Quality checks as per the process requirement 
Provides on time Feedback to the agents for the errors identified 
Conduct Customer comeback analysis for all the errors received from the clients 
To meet the monthly sampling numbers as per the defined target 
Complete the feedback targets as specified in the QSD 
Contribute brainwave ideas to improve the process 
Complete the WB Role Roadmap within the stipulated time 
Prepare all team and client related reports for Quality 
Complete RCA for all the errors identified 
Ensure the QA process adheres to ISO guidelines 
Identify the improvement areas for staff and share it with the AM Quality 
Communication with clients on a periodic basis 
Complete the Calibration exercise on a periodic basis as defined <...
            

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