Lead Customer Success Manager

Lead Customer Success Manager

AI | PropTech

London (Hybrid)

£50,000 – £70,000 base + equity

This is an opportunity to join an early‑stage AI business tackling one of the largest, most operationally inefficient sectors in the UK.

Backed by experienced operators and investors, the company is building an AI‑driven platform designed to automate the day‑to‑day workload of property management teams, a market worth £30B+ in the UK alone and still heavily reliant on manual processes.

The product is already live with pilot customers, showing strong traction and clear ROI. The next phase is commercial scale — and Customer Success is central to that.

The Role

You’ll operate as a commercially accountable, technically credible CSM, owning the full lifecycle post‑sale, from onboarding through to expansion and retention.

You’ll be responsible for:

• Converting pilot customers into paying clients
...