Job Description
Become a pivotal member of Canada Goose in Vancouver, BC, as the Lead - Experience. Drive exceptional customer journeys and embody luxury service with every interaction.
As a Lead – Experience, you'll shape highly engaging journeys that reflect the warmth of Canada Goose. This leadership role involves coaching your team in service excellence, addressing customer concerns, and executing talent development initiatives. Your contribution will enhance the brand’s reputation as a luxurious performance lifestyle brand.
Key Responsibilities:
• Deliver a superior customer service journey reflecting Canadian Warmth
• Coach team members on luxury selling behaviors
• Address customer issues and guide resolutions
• Foster a culture of clienteling and engagement
• Analyze KPIs and drive performance improvement
Requirements:
• 2-3 years of leadership experience in retail
• Bachelor's Degree preferred in a related field
• Experience with luxury lifestyle brands benefi...
As a Lead – Experience, you'll shape highly engaging journeys that reflect the warmth of Canada Goose. This leadership role involves coaching your team in service excellence, addressing customer concerns, and executing talent development initiatives. Your contribution will enhance the brand’s reputation as a luxurious performance lifestyle brand.
Key Responsibilities:
• Deliver a superior customer service journey reflecting Canadian Warmth
• Coach team members on luxury selling behaviors
• Address customer issues and guide resolutions
• Foster a culture of clienteling and engagement
• Analyze KPIs and drive performance improvement
Requirements:
• 2-3 years of leadership experience in retail
• Bachelor's Degree preferred in a related field
• Experience with luxury lifestyle brands benefi...
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