Job Description
Seeking a proactive Genesys Cloud and Salesforce Integration Consultant to spearhead a significant migration initiative. This remote role is designed for someone skilled in transitioning to CX Cloud for enhanced customer engagement.
As a lead consultant, your main focus will be to manage the migration from the legacy Open CTI model to the sophisticated CX Cloud environment integrating Genesys and Salesforce. Your expertise will ensure smooth system implementations and optimal operational efficiency while working alongside various teams.
Key Responsibilities:
• Guide migration from Open CTI to CX Cloud integration
• Design and optimize integration functionality
• Collaborate with stakeholders for migration planning
• Assess and improve existing system architecture
• Resolve integration-related issues efficiently
Requirements:
• Significant experience with Genesys Cloud implementations
• Detailed knowledge of Salesforce Service Cloud CTI
• Proficiency wit...
As a lead consultant, your main focus will be to manage the migration from the legacy Open CTI model to the sophisticated CX Cloud environment integrating Genesys and Salesforce. Your expertise will ensure smooth system implementations and optimal operational efficiency while working alongside various teams.
Key Responsibilities:
• Guide migration from Open CTI to CX Cloud integration
• Design and optimize integration functionality
• Collaborate with stakeholders for migration planning
• Assess and improve existing system architecture
• Resolve integration-related issues efficiently
Requirements:
• Significant experience with Genesys Cloud implementations
• Detailed knowledge of Salesforce Service Cloud CTI
• Proficiency wit...
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