Lead - HR Operations

Job Description

• Process Oversight & Delivery: Act as a senior point of contact for complex HR queries and lifecycle transactions, ensuring they are completed in line with established global processes. Execute a multi-year strategy for the HR Shared Services Center (HRSSC), transitioning from decentralized local models to a unified global hub.
• Process Excellence & Standardization: Drive the Global Standard by minimizing local exceptions and ensuring all SOPs (Standard Operating Procedures) are documented and followed.
• HR Technology: Optimize the use of HR technology (e.g., Workday, Freshservice etc to streamline workflows, improve the user interface and thereby improve Employee Experience. Drive and Co-Lead other automation opportunities within HR Operations.
• Shared Services Optimization: Identify opportunities for process improvement and contribute to the design of future-state solutions that enhance end-to-end HR service delivery.