Lead IT Systems Specialist

We’re seeking a versatile and technically skilled Lead IT Systems Specialist to manage and support enterprise IT infrastructure and systems across our office. This role will be the go-to expert for ensuring seamless daily operations from resolving end‑user issues to configuring AV systems. You’ll also play a pivotal role in mentoring junior support staff, owning IT processes and collaborating globally to uphold standards.

Key Responsibilities

• Provide expert‑level technical support for hardware, software, network systems and audiovisual (AV) solutions across the office.
• Install, configure and maintain operating systems, applications, endpoint devices and meeting room technology.
• Lead root‑cause analysis for recurring issues and implement long‑term corrective measures.
• Manage and resolve escalated or complex technical issues with minimal disruption to operations.
• Own the setup, testing and troubleshooting of AV...