Job Description
Role
Python - Lead Production Support Engineer
Business Unit
CMTADM
Compensation
Competitive (including bonus)
Responsibilities
- Interfacing with technical and business stakeholders – internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists).
- Managing and maintaining production environment.
- Change management and application deployments.
- Restore a normal service operation as quickly as possible and minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
- Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.
- Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.
- Preparing internal reports on Major incidents an...
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