Lead Professional Officer

4-5 month contract position with a local authority

Summary

This is a 4-5 month contract position with a local authority, focused on delivering a customer‑centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution‑focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.

Responsibilities

• Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
• Provide clear, high‑quality advice on housing options to enable informed decision‑making.
• Work proactively to prevent homelessness through early intervention and practical support.
• Assist customers in accessing private rented sector accommodation where appropriate.
• Manage housing enquiries and cas...