Job Description
Drive operational excellence by monitoring key metrics such as service levels, on-time performance, and customer satisfaction. Ensure all branches comply with company policies, procedures, and operational guidelines. Support business expansion and performance improvement initiatives across all locations. Act as a key point of escalation for operational issues and implement timely solutions.
Operational Performance: Monitor and drive overall operational performance across all branches, ensuring service quality, SLA compliance, and continuous process improvement.
Oversee and manage operations across 42 parcel shop branches to ensure smooth daily performance and service quality.
Sales Performance (NS Volume): Drive Non-Shopee (NS) sales growth across all parcel shops by identifying opportunities, setting targets, and supporting Area Managers in execution.
Productivity Management: Optimize staff productivity and shop efficiency through performance tracking...
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