Job Description
Summary
Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems.
Responsibilities
- Ensure that all phases of support are properly coordinated, monitored, logged, tracked and resolved.
- Assign personnel to various operations and direct their activities; review and evaluate their work and prepare performance reports.
- Lead by example by taking calls and responding to emails when necessary or at the manager's discretion.
- Maintain responsibility for the development, growth and integrity of Store technical Support staff.
Requirements
- Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.
- Area of Study: Computer Science / Business Management.
- Years of Experience: Two to three years.
- Type of Experience: ...
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