Learner Experience Administrator

The Fire Service College: Where excellence meets resilience at the ultimate training ground for firefighting professionals.

The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College. Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.

What you’ll be doing

• Support learners through the full end‑to‑end journey, including enrolment, registration, induction, and post‑course guidance to ensure...