Job Description

Job Description:
Level 1 Network Operations Analyst
About the Role: At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting and looking to progress their career.
You will have a close relationship with our L2 technicians to provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts part of this support.
Key Responsibilities
Perform initial triage and verification of network events and alerts
Log and manage incident records in alignment with ITIL standards
Respond to inbound support calls and create incident ...
            

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