Job Description
Key Responsibilities
Technical Support & Troubleshooting
- Provide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms
- Perform basic fault finding on network connectivity and IPTV‑related issues
- Monitor alerts and respond to incidents according to defined SLAs
- Escalate unresolved or complex issues to Level 2 support with accurate diagnostics
Networking & Infrastructure
- Assist with basic switch configuration (VLANs, ports, PoE, basic QoS)
- Support and troubleshoot WiFi access points and controllers
- Work with enterprise network hardware including Ruckus, HPE, Aruba and similar vendors
- Perform basic network checks (connectivity, cabling, device status)
IPTV & TV Configuration
- Support IPTV solutions such as Hoist and LG Pro:Centric
- Assist with TV provisioning, configuration, and channel testing <...
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