Live Chat Support Specialist

Live Chat Support Specialist

Department: Dedicated Recruitment

Employment Type: Freelance

Location: Philippines

Compensation: $5.00 / hour

Description

We are looking for a quick‑thinking, empathetic, and tech‑savvy Live Chat Support Specialist to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real‑time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Key Responsibilities

• Answer client inquiries
• Address issues with orders and product inquiries via the customer interface platform and from Facebook and email
• Track shipments and handle backend shipping inquiries
• Perform general research
• Update addresses and client information

Qualifications

• 1 ye...