Job Description
General Job Description
- Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
- Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
- Organizes pick‑up/delivery requests for customers according to location and reroutes couriers when necessary.
- Handles all customer incoming calls on all pickup/delivery related matters.
- Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
- Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
- Maintains Station Ops; Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
- May be required to perform other duties as ass...
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