Job Description
Responsibilities
Bookings
Customer Support
Dedicated Account Desk Enquiries (Ad Hoc)
Relationship Management
Tracking & Monitoring Solutions (Including Prevention)
Dedicated Customer Support
Account Creation & Process Onboarding
Customer Inquiry and Providing Quotes
Complaint Handling / Issue Resolution
Case Management / Service Recovery
Pro‐active Prevention
Claims Handling / Escalated Issue Resolution
Tracking Customer Relationship Management
The role involves online and telephone contact with external/internal customers within the functional area and completing any related administration.
Qualifications
Interpersonal skills
Written & verbal communication skills
Team working skills
Microsoft Office & PC skills
Problem solving skills
High School diploma (Some college preferred)
Spoken and written fluency in local language and English (TOEIC 600)
Three (3) years of related experience
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