Lobby Host

Job Title: Lobby Host

Team: Workplace Management Services

Coordinator: Workplace Experience Specialist

Job Purpose

The lobby host is responsible for the delivery of the Microsoft Customer Experience to all Microsoft visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression.

Key Responsibilities And Accountabilities

Customer Experience

• Maintain a professional and polite manner always, both in person and on the telephone. Follow any dress code guidelines. Make eye contact with visitors.
• Greet, register and badge visitors.
• Enter guest information into RE&F/Microsoft provided visitor registration management system; as requested and approved. Where applicable, collect emergency contact information.
• Notify the appropriate Microsoft staff to inform them of their vis...