Job Description
TCS Walk in interview for Logistics Delivery Manager
Experience - 9 - 15 years
Qualification - Full time Graduate
Shift- Rotational 24/7
Walk in Details-
Date - 13th June 20
26Time - 10am - 2pm
Location- Tata Consultancy Services Limited SEZ, TCS Indore Office, Recruitment Bay, GH1, Tigaria Badshah, Indore, MP
Job Description-
- Managing & improving Customer Experience
- Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition
- Client Management through effective SLA monitoring, query resolution and weekly connects.
- Employee Development & improvement of Employee satisfaction index
- Succession Planning Process and Productivity Improvements
- Performance reviews
- Work in collaboration with the Quality / Work force planning & HR teams
- Daily, weekly, and monthly rep...
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