Job Description
Position
Loro Piana is looking for an exceptional Store Manager for our concessions in Harrods, leading a team of 15-20 members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store's performance.
Job responsibilities
Sales & Business Development
- Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top-tier service
- Analyze market trends, identify growth opportunities, and implement sales strategies
- Maintain Loro Piana's luxury standards, ensuring the store reflects the brand's DNA
CRM
- Cultivate strong relationships with VICs and top clients, enhancing brand loyalty
- Ensure the team delivers exceptional service, providing coaching and training as needed
- Handle customer inquiries and resolve any service issues with a client-first approach
T...
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