lyf Guard

CapitaLand Group ( CapitaLand ) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.

• Manage front office operations – supervise the team’s delivery of guest services to ensure adherence to organisational standards and procedures; coordinate daily front‑office activities to ensure operational efficiency; plan resources and allocate work assignments to team members; maintain accurate room status information; handle irregularities related to the delivery of front‑office service; supervise upselling procedures to maximise room revenue; assist in check‑ins and check‑outs of VIP guests and large groups; supervise switchboard services and related call services.
• Drive service and operational excellence – monitor and facilitate service responses to guests’ ...