Mainframe Production Support & Application Operations Analyst

Role: Mainframe Production Support & Application Operations Analyst

Location: Toronto, ON (Onsite)

Contract

Role Descriptions:

• Application Custodianship ACA / ERIC / PARA (creation| review and closing)Closing Problem records Providing updates to the Risk team Risk assessment and management DR exercise| planning| approval| management| coordination| and participation
• Production mailbox and Incident Tickets Review| Triage| Analysis and Closing
• Production PIV e.g.| CIS/ALP| API via Postman| PMA Tool
• Production support & investigation (e.g.| updating missing client name in SRF| client card/VVD status| replying to production inquiries)
• Work closely with a developer to address production issues
• Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal
• NPID Password Renewal e.g.| CR creation & test co...