Major Incident Manager

About the Role

We are looking for a highly organized and decisive Major Incident Manager to lead the response to critical IT incidents and ensure rapid service restoration with minimal business impact. The ideal candidate thrives under pressure, excels in stakeholder communication, and has a strong foundation in IT Service Management (ITSM) and ITIL best practices.

Location: Taguig, Philippines

Work Mode: Work from Office

Role: Major Incident Manager

Responsibilities

• Lead and coordinate the resolution of high-impact IT incidents across multiple teams.
• Assess, declare, and manage Major Incidents through to resolution and recovery.
• Act as the central point of contact for stakeholders, technical teams, and vendors.
• Provide timely and clear updates to executives, customers, and business users.
• Coordinate emergency changes and ensure controlled incident resolution activities.
• Mo...