Managed IT Field Engineer

About The Role

Location: Birmingham (field-based with travel to customer sites)

At Intercity Technology, our people power everything we do. We’re specialists in mobile, managed networking, hosting and IP telephony, supporting customers across the UK and beyond.

We’re looking for a Managed IT Field Engineer to deliver high-quality third line desktop and endpoint support across customer environments, both remotely and on-site.

The role

Reporting to the Head of Technical Support, you’ll provide advanced technical support across managed IT services, supporting incidents, requests, onboarding activities, projects and migrations. This is a hands‑on field‑based role for someone who enjoys autonomy, problem‑solving and working directly with customers.

You’ll be trusted to work independently at customer sites while remaining closely aligned with our service desk and wider technical teams.

What you’ll be doi...