Manager, Billing and Customer Platforms

• Project Services
• Melbourne
• Contract

• High-impact contract role (ASAP start - Feb 2027)
• Own and optimise a critical customer billing platform
• Lead and develop high-performing operational teams

We’re partnering with a large organisation within the essential services / utilities sector to appoint a Manager, Billing and Customer Platforms on a contract basis.

This is a key leadership role responsible for managing the end-to-end billing lifecycle (meter-to-cash), overseeing everything from meter data through to billing and invoicing, ensuring accuracy, compliance, and a strong customer experience. 

You will lead multiple operational teams across metering, data management, and billing, while acting as the business owner for the organisation's customer billing platform. This role also plays a critical part in shaping and delivering digital transformation initiatives, improving systems, processes, ...