Job Description
Manager – Client Services_
Manager, Client Services (The Transformation Lead)
The Challenge This isn’t a role for someone who just wants to run a playbook. It’s for someone who wants to write it. You will own the end-to-end Client Services function, but with a twist: you are tasked with making yourself and your team 10x more effective through technology.
Your mandate will be to:
Disrupt the Status Quo: Move us from traditional support models to a scrappy but sophisticated AI-powered ecosystem. Whether it’s chat-based support or agentic workflows, you’ll lead the charge in implementing tools that allow us to scale without bloating the headcount.
Get Your Hands Dirty: In the morning, you might be at a boardroom table with a CXO of a major bank. In the afternoon, you’ll be in the weeds, configuring a new support bot or refining a workflow.
Drive Radic...
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