Job Description
Drive excellence in client service as a Manager, Client Support at Ripple. Lead a dynamic team to enhance client experiences through cutting edge SaaS solutions and strategic processes.
Ripple is seeking an experienced Manager, Client Support to oversee a team of Client Support Analysts. Youll improve onboarding and training programs, while ensuring high-quality resolutions and timely triage of client inquiries. Your leadership will focus on data-driven metrics to continuously enhance team performance.
Key Responsibilities
- Inspire and mentor Client Support Analysts
- Enhance onboarding and training programs for new hires
- Manage client support queue for timely resolutions
- Address complex technical challenges efficiently
- Utilize metrics to improve client satisfaction
Requirements
- 5+ years in hands-on support roles
- 2+ years in leadership positions
- Familiarity with SaaS support...
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