Manager - Customer Advocate

Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and considered in the competent entities. Drive Customer Centricity - for the entity. Continuously listen to the Voice of the Customer and CSLD feedback. Eliminate dissatisfaction by managing and preventing customer issues. Ensure a fast, reliable process for resolving complaints. Act as the plant’s “I2P Champion” and reference for the I2P process. Escalate issues to the right teams and support collaborative resolution. Regularly analyse issues to identify top problems and launch prevention projects. Link complaints to updates in the Robustness program (PCP, FMEA, etc.). Work with other teams to contain, correct, and prevent customer problems. Lead containment actions for known issues. Monitor Customer Voice feedback and define action plans to boost satisfaction. Handle complaints from other Schneider entities to the plant. If the plant is ...