Job Description

City :  Mohali State :  Punjab (IN-PB) Country :  India (IN) Requisition Number:  42560 Business Title : Manager Employee Services - Global Lead  
Job Grade : Deputy General Manager  
Global Department : HR Services  
Role Purpose Statement :  
This role will be responsible for setting up, managing, and continuously improving our Colleague Services Helpdesk operations, leveraging cutting-edge digital tools such as portals, virtual agents / chatbots, and chat & call centre solutions to deliver an exceptional experience to our colleagues. 
Main Accountabilities :  
• Design, a global Colleague Services Helpdesk, including portal, virtual agents, and chat & call channels. 
• Lead the setup and integration of digital tools such as service portals, chatbots, and case management systems.
• Develop and execute strategies for improving colleague experience through digital-first s...
            

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