Job Description
Job Description
The Manager, Application Support is a member of the Acumatica Application Support organization and reports directly to the Director of Application Support. This role combines technical expertise with people leadership, dedicating approximately 30% of time to providing advanced technical support to Acumatica customers and partners, while leading a team of Support Engineers to deliver exceptional customer service and operational excellence.
The successful candidate will possess strong leadership, communication, coaching, prioritization, and conflict‑resolution skills, along with a proven ability to drive team performance and customer satisfaction in a fast‑paced environment.
Key Responsibilities
Team Leadership & Operations
- Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction.
- Oversee day‑to‑day support operations, inclu...
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