Job Description
We are looking for a **technical, hands-on Customer Support Manager** to lead our support teams. This role is ideal for a leader who not only manages people and operations, but also actively participates in complex cases, supports agents in real time, and partners closely with Engineering to drive faster, more accurate resolutions.
The mission of Cornerstone’s Global Customer Support team is to empower our customers’ success by delivering world-class support, timely communication, and high-quality technical investigation.
**In this role you will…**
**Team Leadership & Day-to-Day Operations**
+ Lead the daily operations of the support teams, ensuring timely, high-quality case resolution.
+ Act as a **technical escalation point** — review logs, validate configurations, reproduce issues, and guide agents through advanced troubleshooting.
+ Support agents directly on complex or high-visibility customer issues.
+ Maintain healthy case queues ...
The mission of Cornerstone’s Global Customer Support team is to empower our customers’ success by delivering world-class support, timely communication, and high-quality technical investigation.
**In this role you will…**
**Team Leadership & Day-to-Day Operations**
+ Lead the daily operations of the support teams, ensuring timely, high-quality case resolution.
+ Act as a **technical escalation point** — review logs, validate configurations, reproduce issues, and guide agents through advanced troubleshooting.
+ Support agents directly on complex or high-visibility customer issues.
+ Maintain healthy case queues ...
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