Manager of Support Engineers at NeuraFlash

Step into a leadership role as Manager of Support Engineers at NeuraFlash, part of Accenture. Drive customer satisfaction and technical excellence in a dynamic AI environment.
As the Support Engineer Manager, you'll lead a team of 3-5 engineers, resolving escalated support tickets and ensuring seamless customer experiences. Your ability to communicate clearly and maintain detailed documentation will enhance operational transparency. Emphasize improvement opportunities while troubleshooting complex issues in this customer-centric position.
Key Responsibilities:
• Oversee resolution of technical support tickets
• Lead effective troubleshooting efforts within the team
• Communicate support updates clearly to stakeholders
• Maintain documentation for process clarity
• Participate in on-call rotations for after-hours support
Requirements:
• 5+ years in Salesforce Administration or support roles
• Salesforce Administrator 201 certification required
• Strong d...