Home / Jobs / Manager Operations - Call Center

Manager Operations - Call Center

📍 iQor • Dasmariñas, Calabarzon, Philippines • Posted June 04, 2026

Employee Posted June 04, 2026
Apply Now

Job Description

Job Summary:

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics

Responsibilities:

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.

    • Apply for This Position

    Ready to take the next step? Click the button below to submit your application.

    Submit Application