Manager Rider Projects Processes

Talabat is seeking a Manager Rider Projects & Processes to lead both strategic projects and all rider process optimization within the Rider Lifecycle function across MENA. This dual-focused role involves managing end-to-end projects like EVsRider Loyalty Summer Planning etc while also defining, analyzing, improving and standardizing rider-related processes like Rider clawback , Rider Payment Transparency , Proof of Delivery etc. Reporting to the Director Rider Lifecycle the candidate will play a key role in ensuring operational efficiency and scalability.

The candidate will collaborate with regional and country-level teams across logistics, finance, legal and HR while also driving Delivery Heroes operational agenda. Responsibilities include documenting and streamlining cross-functional processes, identifying root causes of inefficiencies and driving continuous improvement and standardization.

The ideal candidate should have strong analytical and problem-solv...