Job Description
We are seeking an experienced CRM Manager to lead a CRM team based in India. This role is accountable for team leadership, delivery excellence, and ensuring the CRM function effectively supports business priorities at scale. You will be responsible for setting direction, managing capacity and priorities, developing team members, and ensuring consistent, high‑quality execution across CRM initiatives. In parallel, you will work closely with global stakeholders to understand business needs, align priorities, and ensure CRM solutions are delivered in a predictable, well‑governed manner.
This role focuses on collaboration, communication, and ownership bridging business strategy and CRM delivery. You will help shape the CRM roadmap, establish operating rhythms and best practices, and ensure Salesforce continues to evolve in support of global growth and operational efficiency.
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