Job Description
Join Wealthsimple as a Manager in Systems Operations, where you will optimize the CX ecosystem for 2,000+ agents. This role combines leadership in technical operations with hands-on management of Zendesk and AI systems.
In this managerial position, you will be responsible for steering your team through daily activities while ensuring seamless integration and operation of customer experience technologies. Your focus will be on maintaining stability, managing technical tasks, and mitigating challenges related to AI implementation while fostering a culture of agility.
Key Responsibilities:
• Lead your team through sprint planning and performance tracking
• Ensure flawless operation of systems for global agents
• Supervise AI agent health and manage testing processes
• Handle complex Jira requests efficiently
• Collaborate with architects to implement new workflows
Requirements:
• 5+ years in CX Systems/Technical Operations
• 2+ years managing technical teams<...
In this managerial position, you will be responsible for steering your team through daily activities while ensuring seamless integration and operation of customer experience technologies. Your focus will be on maintaining stability, managing technical tasks, and mitigating challenges related to AI implementation while fostering a culture of agility.
Key Responsibilities:
• Lead your team through sprint planning and performance tracking
• Ensure flawless operation of systems for global agents
• Supervise AI agent health and manage testing processes
• Handle complex Jira requests efficiently
• Collaborate with architects to implement new workflows
Requirements:
• 5+ years in CX Systems/Technical Operations
• 2+ years managing technical teams<...
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