Manager, Tenant Experience

Position Summary

At Crown, we are passionate about creating office communities that offer More than Square Footage . Our hands‑on approach to customer service ensures our buildings are dynamic, engaging, and welcoming places to work. This commitment has been part of Crown’s culture for over 20 years. Today, Crown owns and manages more than 10 million square feet of office space and is known as a creative, collaborative, and committed landlord and partner.

Responsibilities

• Lead the development and evolution of Crown’s tenant experience strategy across the portfolio, ensuring alignment with Crown’s brand, values, and service goals.
• Implement and oversee Crown’s tenant onboarding program, providing Tenant Service Representatives with the tools, training, and support needed to deliver consistent and high-quality onboarding experience.
• Establish and maintain CX standards, service playbooks, workflows, and SOPs that guide how...