Job Description
Role Requirements
- Fluent in Mandarin, both spoken and written
- Strong English communication skills, verbal and written
- Willing to work onsite at the Mall of Asia Business Complex
- Open to graveyard shifts and rotating schedules
- At least 1 to 2 years of experience in a technical help desk or service desk role providing Level 1 phone support
- At least 1 to 2 years of customer service experience with strong soft skills
- Experience supporting end-user hardware and software, including PCs, Macs, iPhones, printers, MS Outlook, Windows 7 and 10, and MS Office 2013, 2016, or Office 365
- Able to work independently with minimal supervision
- Strong interpersonal, analytical, and customer service skills
- Able to understand and follow verbal and written instructions
Role Description
- Provide Level 1 technical support to users via phone for hardware, software, and b...
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