Mandarin-Speaking Customer Success Specialist

Teleperformance seeks a Customer Success Specialist in Malaysia who will be the primary contact for customers using the client’s shopping channel. The CSS will support customers through inbound calls and emails while representing the client's brand values.

The ideal candidate should possess a Bachelor's Degree or Diploma, have at least 6 months in customer support, and must have B2 proficiency in English. The role emphasizes customer service orientation, active listening skills, and a positive attitude.

Training will be provided, and the job demands handling concerns professionally while maintaining high performance standards.