Job Description
YOUR IMPACT
Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Shared Services Manager to support the management of our core business functions. Oversight includes Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assurance. This role ensures operational excellence, drives continuous improvement, and fosters a collaborative environment to support the organisation’s strategic objectives.
What you’ll do
- Report to the Head of Delivery and support the day-to-day delivery of action plans and business activities by maintaining high standards and helping to achieve service level agreements.
- Be responsible for leading our Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assura...
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