Job Description

Marketplace Review & Customer Experience Specialist We are seeking a results-driven specialist to develop and execute strategies that increase authentic customer reviews across major e-commerce platforms including Amazon, Walmart, and Target. This role focuses on compliant review acquisition, customer engagement, and post-purchase experience optimization to drive product credibility and conversion. 
Review Generation Strategy (Compliant) Build and manage systems to increase organic customer reviews on Amazon, Walmart, and Target 
Implement post-purchase follow-up flows (email, SMS, inserts where allowed) 
Utilize platform-approved tools such as: Amazon Request a Review, Walmart post-purchase messaging 
Monitor and optimize review velocity and rating trends 
Identify and engage real customers and communities through: Social Media (TikTok, Instagram, Facebook groups, Reddit where appropriate), Brand communities an...
            

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