مدير - مراقبة أداء المشغل

الوصف الوظيفي

JOB PURPOSE:

Drive strategic planning, contractual governance, and performance oversight for Dubai rail operations, ensuring safe, cost-effective services, optimized timetables, and continuous customer satisfaction through rigorous financial, safety, and risk management.

ROLES & RESPONSIBILITIES:

Strategy
•Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance.
•Govern network KPIs, break-even targets, and annual budgets and benchmark against global metro leaders and recommend incentives or penalties.
•Oversee and manage SLAs concluded with competent authorities, ensuring alignment of service obligations and mutual accountability across stakeholders.
•Support in defining fleet, timetable, and special-event service strategies, incorporating asset operating limits and maintenance flexibility.
•Oversee synthesis of stakeholder...